Stage 1

Review

Once we've received your application, it will be reviewed thoroughly by our hiring team. Experience in a similar or related role is a huge plus, so it is best to disclose any Customer Service or Technical Support experience in detail (including, but not limited to, common practices, systems you have used, and the types of cases/issues you handled).

Stage 2

Test Assignment

If we believe you may be qualified, we'll send you a form containing a series of test cases derived from actual tickets we've received. There's no timer or strict deadline, but you'll want to familiarize yourself with the features available on the ReverbNation website before you begin. You'll find everything there is to know about ReverbNation on our Help Center. We appreciate creativity and meticulousness, so read the questions carefully and respond with flair!

Stage 3

Interview

If we love your writing, we'll set up a call to chat with you! This will be both a technical interview and a “vibe-check” to see how your work style and personality fit the team's culture. We’ll also give you a rundown of our current support operations, what we expect from a Community Support Specialist for ReverbNation, and what you can expect from us, among other things. This conversation is expected to last no more than 1 hour, but be prepared to spare some additional time!

Stage 4

Offer

The moment of truth! If we find that you’re a perfect fit for the role, we'll offer you a spot on the team. Our Talent Acquisition team will fill you in on all the details of your offer and address any questions you may have.